Privacy Policy

If you book a housekeeper through Executive Prestige Cleaning Services, you agree to our following Terms of Service. Executive Prestige Cleaning Services is a house cleaning referral agency. The cleaners we refer are domestic workers. Executive Prestige Cleaning Services takes pride in referring reliable, experienced and hard-working domestic workers. If you have any questions regarding these terms, please email or call us and we will be happy to explain them in further detail.

Flat Prices

All prices are flat rates based on how long it takes to clean the 95% of our homes. Most cleanings are completed well before the maximum time limit. However, some homes require extra attention to provide a complete cleaning service. The rates for a standard cleaning of a home are based on the following assumptions of maximum cleaning time for a one person team.

Pre-Existing/Loss of Revenue

Executive Prestige Cleaning Services will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage. For vacation rental/property managers, Executive Prestige Cleaning Services is not responsible for loss of revenue from potential guests – we simply refer housekeepers to your home. We have no control over how you handle your guests.

Appointment Arrival Time Windows

If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of 1 hour, such as between 8-9AM, 3-4PM, etc. Many things can affect our schedules, such as cancellations, lockouts etc. If the referred domestic cleaner happens to be running late to your appointment, don’t worry we’ll contact you on their behalf as soon as possible and provided with a new expected time of arrival.

Lifting

You are free to ask your referred domestic cleaner to do whatever you need. However, please note that most domestic workers will NOT agree to use tall ladders or move any heavy furniture. These types of activities put the workers in danger of back injury or could even damage something in your home such as scratches on your wood floors. If you would like the cleaner to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area.

Tipping

Although it’s not necessary to tip the cleaning crew, it’s a great way to say job well done!

Pets and Minors

While the domestic worker will do the best they can to be aware of the Customer’s pets/minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.

Lock Outs

A $100 fee will be assessed in the event that the housekeeper arrives and is unable to access the premises. This fee is in place to cover expenses they incur for lost travel time and fuel.

Late Cancellations

Any appointment cancelled within 24 hours of the cleaning appointment will be subject to a $50 cancellation fee. To the same effect, if a cleaning is cancelled or rescheduled by us without reasonable notice we will provide a discount to the client on our referral service.

Job Quotations

The actual price payable by the Customer is calculated on the total number of rooms in the household. Any price quoted by Executive Prestige Cleaning Services is an estimate only based on Executive Prestige Cleaning Services experience, without inspection, and based on information provided by the Customer. If/when your referred housekeeper gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by Executive Prestige Cleaning Services (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, etc.), Executive Prestige Cleaning Services or your cleaner will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.

Payment Terms

The Customer agrees to pay the price quoted by Executive Prestige Cleaning Services and will have acceptable payment method on file prior to the Service Time, unless otherwise agreed in advance with Executive Prestige Cleaning Services. If no payment has been made by the Service Time, Executive Prestige Cleaning Services will use reasonable measures to contact the Customer for updated payment information. In the event that Executive Prestige Cleaning Services cannot contact the Customer or payment information is not secured by the Service Time, the cleaning may be cancelled completely.

Termination

This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. Executive Prestige Cleaning Services may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.

Customer Representations and Warranties

The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Referred Cleaner to perform the Service; the Referred Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Referred Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Referred Cleaner to provide the Service; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Referred Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

Privacy Policy

The Customer acknowledges that any information provided by the Customer may be used by Executive Prestige Cleaning Services for the purpose of providing the Service. We hate spam too, so Executive Prestige Cleaning Services agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). Executive Prestige Cleaning Services will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.

We are committed to protecting the privacy of our end users. We do not sell or share any personally identifiable information (PII) with third parties for marketing or promotional purposes. This includes, but is not limited to, mobile information such as phone numbers, device identifiers, or any other data related to mobile users.

For clarity, no PII will be shared with third parties or affiliates for marketing purposes. All data handling practices are in accordance with applicable privacy laws and regulations, ensuring your information remains confidential.

Furthermore, any text messaging originator opt-in data or consent provided by end users will not be shared with any third parties. This ensures that all opt-in information remains solely with us and is used only for the purpose for which it was collected, in compliance with relevant consent regulations.

Executive Prestige Cleaning Services is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information, including mobile phone contact information.

1. Information We Collect We collect the following types of information: Personal Identification Information: Name, email address, phone number, and other contact details. Service Usage Information: Details about the services you request or use.

2. How We Use Your Information We use your information to: Provide, maintain, and improve our services. Communicate with you regarding service updates, promotions, and other relevant information. Respond to inquiries and support requests.

3. Consent for SMS/MMS Communications By providing your mobile phone number, you consent to receive SMS/MMS communications from Business Name . You may opt-out of receiving these messages at any time by replying with “STOP.”

4. Privacy and Data Security We are committed to ensuring the security of your information. Your mobile phone contact information and the Opt-in Data will not be shared or sold to third parties/Affiliates for marketing purposes.

5. Opt-Out To opt-out of receiving SMS/MMS messages, simply reply “STOP” to any text message you receive from us.

6. Privacy Policy Updates We may update this Privacy Policy from time to time. The updated policy will be posted on our website.

7. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: R yan@executiveprestigecleaningservices.com